Question 1

What is YesSmile.AI and how does it work?

Accepted Answer

YesSmile.AI is a comprehensive dental practice management platform that combines CRM, sales presentation tools, and analytics. It helps dental practices improve patient relationships, increase case acceptance rates, and streamline operations through intuitive digital tools.

Question 2

How long does it take to set up YesSmile.AI?

Accepted Answer

Most practices are up and running within 1-2 weeks. Our onboarding team works with you to migrate data, configure integrations, and train your staff.

Question 3

Do I need to install any software?

Accepted Answer

No, YesSmile.AI is a cloud-based platform accessible through any modern web browser. There's no software to install or maintain.

Question 4

Can I import my existing patient data?

Accepted Answer

Yes, we support data imports from most major practice management systems. Our team will help you migrate patient records during onboarding.

Question 5

What integrations are available?

Accepted Answer

We integrate with most major practice management software including Dentrix, Eaglesoft, Open Dental, and Curve. We also connect with imaging systems, payment processors, and insurance verification services.

Question 6

How does the presentation builder work?

Accepted Answer

Our drag-and-drop presentation builder allows you to create custom treatment presentations with before/after photos, cost breakdowns, and educational content.

Question 7

Can I track case acceptance rates?

Accepted Answer

Yes, our analytics dashboard provides detailed insights into case acceptance rates, revenue metrics, and patient satisfaction scores.

Question 8

Is there a mobile app?

Accepted Answer

Our platform is fully responsive and works seamlessly on mobile devices. You can access all features through your mobile browser.

Question 9

What are your pricing plans?

Accepted Answer

We offer four tiers: Starter ($299/month), Professional ($499/month), and Growth ($899/month), plus Multi-location/Enterprise with custom pricing for large groups and DSOs.

Question 10

Is there a free trial available?

Accepted Answer

Yes, we offer a 30-day free trial with full access to all features. No credit card is required to start your trial.

Question 11

Can I change plans later?

Accepted Answer

Absolutely. You can upgrade or downgrade your plan at any time. Changes take effect at your next billing cycle.

Question 12

Are there any setup fees?

Accepted Answer

Setup fees vary by plan and complexity. Starter plans typically have no setup fee, while Professional, Growth, and Enterprise plans may include onboarding services.

Question 13

Is YesSmile.AI HIPAA compliant?

Accepted Answer

Yes, we are fully HIPAA compliant with enterprise-grade security measures including end-to-end encryption, access controls, audit logs, and regular security assessments.

Question 14

Where is my data stored?

Accepted Answer

Your data is stored in secure, HIPAA-compliant data centers in the United States with multiple redundancy levels.

Question 15

Who has access to my practice data?

Accepted Answer

Only authorized users from your practice. Our support team can only access data with explicit permission. All access is logged and auditable.

Question 16

What happens if I cancel my subscription?

Accepted Answer

You can export all your data before canceling. We provide a 30-day grace period after cancellation to retrieve your data.

Question 17

What support options are available?

Accepted Answer

We offer live chat during business hours, email support with 24-48 hour response times, phone support, and an extensive knowledge base.

Question 18

Do you provide training for my team?

Accepted Answer

Yes, we include comprehensive training with all plans including live onboarding sessions, recorded materials, and ongoing webinars.

Question 19

Is there ongoing technical support?

Accepted Answer

Absolutely. Technical support is included with all plans. We provide troubleshooting, feature guidance, and integration help.

Question 20

How often do you release updates?

Accepted Answer

Minor updates monthly, major feature releases quarterly. All updates are automatically deployed with no downtime.

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Features & Functionality

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Support & Training

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