Trust Guarantees & Messaging Consent

1. Messaging Consent

YesSmile.AI and its customers (dental practices and healthcare providers) only send SMS/text messages and other electronic messages to consumers who have provided their prior express consent. We do not send unsolicited messages, and we do not purchase or share consumer opt-in consent lists with third parties.

2. How Consent Is Collected

Consumer consent to receive messaging is collected through one or more of the following methods:

• Online Forms: When a consumer fills out a contact form, appointment request, or sign-up form on a practice's website or landing page powered by YesSmile.AI, they are presented with clear disclosure language and must affirmatively opt in (e.g., by checking a consent checkbox) before submitting.
• In-Office Registration: When a consumer provides their phone number and consent during in-person intake at a dental practice, the practice records this consent within the YesSmile.AI platform.
• Text-to-Join (Keyword Opt-In): Consumers may text a designated keyword (e.g., "JOIN" or "YES") to a designated phone number to opt in to receive messages from a specific practice.

In all cases, the consumer is informed of the following before opting in:

• The identity of the practice or organization that will be sending messages
• The types of messages they will receive
• The approximate frequency of messages
• That message and data rates may apply
• How to opt out at any time
• Links to the applicable Privacy Policy and Terms of Service

3. Types of Messages

Consumers who opt in may receive the following types of messages from their dental practice via the YesSmile.AI platform:

• Appointment Reminders: Notifications about upcoming, rescheduled, or cancelled appointments
• Treatment Follow-Ups: Post-visit care instructions, follow-up check-ins, and treatment plan updates
• Practice Updates: Office hour changes, new services, provider announcements, and general practice news
• Billing & Payment: Payment reminders, billing confirmations, and financing information
• Promotional Messages: Special offers, seasonal promotions, or referral program information (only when the consumer has opted in to receive marketing messages)

4. Opt-In Process

The following outlines the consent flow for consumers who sign up through a YesSmile.AI-powered form:

4.1 Consent Disclosure

Before submitting any form that collects a phone number, consumers see clear disclosure language, such as:

4.2 Affirmative Consent

Consent is collected through an affirmative action by the consumer, such as:

• Checking an unchecked consent checkbox (checkboxes are never pre-checked)
• Texting a keyword to a designated number
• Verbally or in writing during in-office registration (recorded by practice staff)

4.3 Consent Confirmation

After opting in, consumers receive a confirmation message, such as:

4.4 Record Keeping

YesSmile.AI maintains records of consumer consent, including:

• The date and time consent was given
• The method of consent (online form, keyword, in-office)
• The specific language shown to the consumer at the time of opt-in
• The consumer's phone number and any associated identifiers

5. How to Opt Out

Consumers may opt out of receiving messages at any time using any of the following methods:

• Reply STOP: Text "STOP" to any message received from the practice. The consumer will receive a confirmation that they have been unsubscribed and will not receive further messages.
• Contact the Practice: Call or email the dental practice directly to request removal from messaging lists.
• Contact YesSmile.AI: Email support@practice-uplift.com with the subject line "Opt-Out Request" and include the phone number to be removed.

6. Message Frequency

Message frequency varies depending on the consumer's relationship with the practice and the types of messages they have opted in to receive. Typical message frequency ranges from 1 to 10 messages per month, though this may vary based on appointment schedules and practice communications.

Message and data rates may apply. Consumers should check with their mobile carrier for details about their messaging plan.

7. Data Protection

YesSmile.AI takes consumer data privacy seriously. In relation to messaging consent and phone numbers:

• Consumer phone numbers and consent records are stored securely using industry-standard encryption
• Consumer opt-in information is never sold, shared, or rented to third parties for their marketing purposes
• Access to consumer contact data is restricted to the specific practice that collected the consent and authorized YesSmile.AI personnel
• All messaging activity is logged and auditable for compliance purposes
• We comply with all applicable laws, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and applicable state privacy laws

For full details on our data handling practices, see our Privacy Policy.

8. Contact Information

If you have questions about messaging consent, wish to opt out, or need further information about our trust guarantees, please contact us: